EVER.PARTY LLC — Return and Refund Policy

1. Scope — Product Types

1.1. Consumable products (oral strips and other ingestible supplements) are final sale — see Section 2.

1.2. Merchandise and other non-consumable goods (apparel, accessories, and similar) are eligible for return — see Section 3.

2. Consumable Products — All Sales Final

2.1. Oral strips and other ingestible supplements are consumable products taken into the body. For health and safety reasons, these items are final sale and cannot be returned or refunded once delivered, whether opened or unopened.

2.2. Refunds on consumable products are not issued except where required for damaged, defective, or incorrect items, or shipments confirmed lost in transit (see Sections 4 and 5).

3. Merchandise and Non-Consumable Returns

3.1. Merchandise and other non-consumable items may be returned within 30 days of delivery, provided they are unused, unworn, and in original condition with all tags and packaging intact.

3.2. To start a return, email hello@ever.party within the 30-day window. Once approved, we'll provide return instructions.

3.3. Approved refunds are issued to the original payment method after the item is received and inspected. Original (outbound) shipping charges are non-refundable, and return shipping is the customer's responsibility unless the item is damaged, defective, or incorrect.

4. Damaged, Defective, or Incorrect Items

4.1. If any order arrives damaged, defective, or is not the item you ordered, email hello@ever.party within 14 days of delivery with a photo and a brief description.

4.2. We'll send a free replacement — no need to return anything. In the rare event we're unable to replace the item, we'll issue a refund.

4.3. We cover all costs on damaged, defective, or incorrect items; you're never charged for a replacement.

5. Lost or Undelivered Shipments

5.1. If your order doesn't arrive or tracking shows a problem, contact hello@ever.party.

5.2. We'll review carrier tracking and, where a package is confirmed lost in transit, send a free replacement.

6. Order Changes and Cancellations

6.1. If you need to change or cancel an order, email hello@ever.party as soon as possible after ordering.

6.2. If your order hasn't yet shipped, we'll do our best to update or cancel it for you.

6.3. Once an order has shipped, it can no longer be changed or cancelled.

7. Managing Your Subscription

7.1. Subscriptions can be paused, skipped, rescheduled, or adjusted at any time from your subscription portal, or by emailing hello@ever.party.

7.2. If a delivery arrives sooner than needed, contact us and we'll gladly space out your schedule.

8. Exchanges

8.1. We don't offer direct exchanges on consumable products. For merchandise, complete a return under Section 3 and place a new order.

9. Changes to This Policy

9.1. We may modify this policy at any time; changes are effective upon posting to our website.

Questions? Contact hello@ever.party.

Thank you for choosing EVER.PARTY LLC. Email: hello@ever.party · Web: www.ever.party